Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please reach out to us prior to sending your return for authorization and/or a return label.
Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. Gift cards are also non returnable. Jewelry purchased "on sale", or on the Sunday Night Live Sales is NOT ELIGIBLE FOR RETURN OR REFUND.
Once your return is received and inspected, we will send you an email and/or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This applies to jewelry and other items purchased on the Sunday night LIVE SALES. Again, there are NO REFUNDS on LIVE SALE purchases.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at email@example.com for approval and instructions on how to make the exchange.
To return your product ONLY AFTER CONTACTING US FOR APPROVAL, you should mail your product to: 134 East Main Street, Pawhuska, OK, 74056, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.